Calgary Wide IT.

Dental IT specialists · Calgary · 20+ years

The IT your practice
doesn't think about.

Managed IT, new computers, and operatory setup – built around how dental practices actually work. We've been doing nothing else for 20+ years.

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Open now · 140+ dental practices in Calgary & surrounding towns · 15-min response on managed plans
Build your own estimate Step by step · live total · 30 seconds Drop in a competitor quote We mark it up line by line, honestly Free practice IT health check 30 minutes with a senior tech

Trusted in 140+ dental practices · independent dentists through to a major Canadian dental group

Why this page exists

A practice where nothing breaks
looks like luck.
It isn't.

Most dental practices think about IT the way they think about plumbing: only when something is leaking. By then it's usually expensive – a downed imaging server on a Monday morning is a five-figure problem before the front desk has finished apologising to patients.

The math is unkind to break-fix IT. A four-chair practice loses roughly $1,200 per hour in chair time when the system is down. One full day of downtime is more than a year of well-run managed services. The math is also unkind to generic IT shops working in dental for the first time – they have to research the errors while the schedule slips.

This is what we mean by "the IT your practice doesn't think about." Not "we hide the problems" – the opposite: we catch them weeks before they become problems, so you never think about us.

4-chair practice · hourly chair revenue~ $1,200
Average break-fix outage (server / imaging)~ 4 hours
Lost revenue per outage~ $4,800
Outages avoided per year on managed plan~ 3–6
Approximate annual revenue protected$14K–$28K

Real numbers from real practices we manage. Yours will vary, but rarely downward.

What we do

Four ways we keep dental
practices running.

Managed services is the practice line we lead with – done right, it is the one most likely to grow your practice's margin. The other three exist because every practice has a different starting point.

Most practices start here

Managed IT

A flat monthly fee per practice — includes between 5 and 15 hours of support, remote monitoring, and endpoint security. One predictable monthly bill, whatever the month throws at you.

  • Between 5 and 15 hours of tech support included every month, by tier
  • Remote monitoring & management of every device
  • ESET endpoint security on every machine
  • Priority booking when something needs attention
  • Real human answers when you call
$299 – $700 / month
per practice · three tiers, scoped to size & complexity

New Computers & Servers

New computers, screens, and servers built for dental work – ready to plug in the day they arrive.

  • Computers built for dental, not the home
  • Ready for your imaging software
  • Quiet, reliable practice servers
  • Office network gear that won't drop
Per project · honest, transparent pricing

Bigger Projects

Adding an operatory, moving the practice, or replacing the server? We plan it around your patients.

  • Operatory network & video cabling
  • Server replacement and upgrades
  • Practice relocation, end-to-end
  • Multi-location group rollouts
Scoped, quoted, fixed price

Pay-Per-Visit Support

One-off help when something specific goes wrong. A starting point before signing up for the monthly plan.

  • Diagnose a specific issue
  • Install or set up new software
  • Pre-paid hours, used as needed
  • After-hours emergency call-outs
From $165/hr · cheaper in pre-paid blocks

Hardware & Warranty

The hardware decision dentists
shouldn't have to make alone.

Every practice replaces servers and workstations eventually. The spec, the warranty, the downtime risk, the five-year cost: this is where most practices overpay, and where the wrong call is expensive for years.

01

Built for dental, not the home

Quiet, and built so a failed disk in one machine doesn't cost you a morning – your patient files and images live on the server, which is backed up to an external drive and to the cloud. Handles your practice software, your sensors, and a full day of imaging without slowing down – unlike the consumer machines you'd find at Best Buy.

02

Built in our Calgary shop

We assemble every server and workstation here in Calgary. Nothing is drop-shipped from a U.S. warehouse the day before it goes on your network.

03

Configured for your stack

Your practice software, your imaging tools, your scanner. Configured and checked working on install day, before anyone sits down at it.

04

Priced without the padding

Built from commercial-grade parts we buy direct, with no brand tax on top. Managed clients see a contract discount on the invoice.

The lineup

From the workhorse to the high-performance imaging station.

Regular computer

Standard Practice Computer

$1,600+GST

Fast enough for the front desk, treatment coordinator, and most operatory stations. Boots quickly, runs your practice software without slowing patient check-in.

Most front-desk & chairside stations

High-power computer

Imaging Computer

$3,873+GST

Built for 3D imaging, intraoral scanners, and CAD/CAM. Won't lag when you're walking a patient through a treatment plan in real time.

Imaging & treatment planning stations

Practice server

Standard Practice Server

$11,135+GST

Holds your patient files, x-rays, and practice software. Quiet, reliable, sized for most 4–8 operatory practices. Built to last 5–7 years.

4–8 op practices, single location

High-performance server

High-Performance Server

$16,099+GST

Bigger storage, faster, handles heavy 3D imaging without slowing the practice down. Future-proofs you for the next 5–7 years.

8+ ops, imaging-heavy, multi-location

How we're different

We don't sell you brand-name hardware.
Here's why that's good for you.

Most IT companies are authorized resellers for one or two big brands. They earn a markup on the hardware, often plus volume rebates from the manufacturer for hitting sales targets. Their sales teams have quotas. That's a system that quietly pushes you toward more expensive servers, longer warranties, and brand-locked parts – because that's what pays the sales team.

We don't take manufacturer rebates. We don't have salespeople. We build computers and servers from commercial-grade, off-the-shelf parts, and nothing about what we earn depends on selling you a bigger box than you need.

How it usually works elsewhere

Typical IT shop

  • Authorized reseller of one or two big-brand servers
  • Earns a markup on the hardware, plus volume rebates from the manufacturer
  • Has dedicated salespeople with quotas to hit
  • Pushes long, expensive warranties (often $5K–$10K per server) that void if you ever swap in an off-the-shelf RAM stick or SSD
  • Locked-in parts cost 3–5× off-the-shelf retail – you pay it because you have to
  • Their incentive: sell you more brand-name hardware
How we do it

Calgary Wide IT

  • Custom-built servers and computers using commercial-grade, off-the-shelf parts
  • No manufacturer rebates, no kickbacks, no brand tax – you pay for the hardware and the relationship, not someone's sales quota
  • No salespeople, no quotas – just technicians who answer your call
  • If a part fails, we swap in an off-the-shelf replacement same-day – no warranty to void, no $400 stick of "approved" RAM
  • You own the hardware. We own the relationship.
  • Our incentive: keep your practice running, because that's what keeps you on our monthly plan
Real example

This is the lesson we learned the hard way. A few years back, we got pushed into a major-brand server purchase – $11K for the box, $7K for the warranty, and a clause that voided everything if we used off-the-shelf RAM or SSDs. When a drive failed two years in, we paid 4× retail for an "authorized" part. That experience shaped how we build for our clients today.

[ Email correspondence and quotes from a recent client we reviewed will be added here as a documented case study. ]

CWIT Care · Hardware warranty

Manufacturer warranty isn't
built for a dental practice.

A 1-year, parts-only warranty that ships the part back to Texas is fine for a laptop you can do without for a week. It is the wrong cover for the server your hygiene schedule runs on. Pick the protection that matches what a day of downtime actually costs you.

Baseline · Free

Standard

What the manufacturer gives you if you choose nothing. Send it back, wait a week, hope.

Includedwith the hardware
  • Manufacturer covers parts for 1 year
  • You ship it back yourself
  • You pay someone to swap it in
  • No loaner – your op sits empty
  • 5–10 business days to get it back
If your server dies: your practice waits 1–2 weeks
Recommended for every practice Complete Care

Complete Care

If anything breaks, we're on-site the same day with a replacement. No extra charges, ever.

$199/moper server · $19/mo per computer · billed monthly
  • 3 years, parts and labour included
  • Same-day on-site visit in Calgary
  • We bring a loaner so you stay open
  • You skip the queue – managed clients are first
  • Direct line to your tech, not a call centre
If your server dies: we're there in hours, with a loaner
Managed plan only Continuous

Continuous

We replace your hardware before it has a chance to fail. Your IT never gets old.

From $49/moper computer · server bundled into monthly plan
  • 5 years of full coverage
  • We replace hardware before it ages out
  • Never an unexpected $11K server decision
  • Billed monthly with your managed plan
  • Only available to monthly plan clients
Over 5 years: zero unexpected hardware spend

When something breaks

The value of protection depends on the kind of practice you run.

A solo owner sees protection differently than a busy multi-dentist clinic. Pick the practice that's closest to yours – the cost of "no warranty" looks different in each.

Most of our clients fit this profile. You make the buying decision, your time is the constraint, and a surprise IT bill matters more than a few hours of downtime.

Without protection A typical bad day
  • Server fails. You shuffle patients to your other operatory – workable, but you're now stressed about it.
  • You call your IT guy. He bills $200/hr while he diagnoses and orders parts.
  • A few days later: a bill for parts, labour, and an "after-hours fee" you didn't expect.
  • You spent the week answering tech questions instead of seeing patients.
Your problem to manage · Surprise invoice arrives
With Complete Care A normal day
  • We catch the failure before you do – tech is already on the way.
  • You see patients while we fix it in the background.
  • Zero extra invoices. Parts, labour, loaner: all included.
  • You think about teeth. We think about computers.
Not your problem · No surprise bills, ever

Clients on our monthly plan pay less on hardware.

10% off every computer and server, 30% off the install labour, and priority access to Continuous coverage. Over the years, monthly plan + protection + new hardware is the most predictable, lowest-surprise way to run your practice's IT.

See managed plans

Try the calculator

Build your
own estimate.

Start at zero. Add what you actually need. Or upload a quote you already received from someone else and we'll mark it up alongside ours. The price is honest – it matches the written quote we'd send you.

0

$1,600 each. Front desk, treatment coordinator, regular operatory computers.

0

$3,873 each. For 3D imaging, intraoral scanning, CAD/CAM, treatment planning.

Most practices only replace the server every 5–7 years. We'll tell you in the free health check if you actually need one yet.

Flat $299–$700/mo per practice (3 tiers). Monthly plan clients get 10% off hardware and 30% off install labour.

Your estimate

$0

Start by adding computers above.

Add computers, servers, or protection above and your estimate builds itself here.

Request a formal written quote

A senior tech will review the numbers with you, no obligation.

Drop your quote here

Or browse — we accept PDF quotes from any IT company.
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If a competitor quotes lower

Ask them three
questions first.

Generic IT shops win on the first invoice. The math catches up by month six – usually in the form of $200/hr labour billed for the install fees we put on page one.

  1. 1
    Is install labour included in this number? Or is it $200/hr the first time someone has to drive over? Our install fee is on the invoice; theirs is usually not.
  2. 2
    Is the warranty parts-only, or parts + labour + on-site? Manufacturer warranties cover the broken part. They don't cover the eight hours someone bills to swap it in, or the loaner you'll need.
  3. 3
    Have you actually worked inside ClearDent, Dentrix, or Tracker before? If they haven't supported your practice software in a real clinic – they're learning on your dime, after hours, while your schedule slips.

Why dental specialty matters

Generic IT shops start from scratch.
We've already seen it.

After 20+ years working only in dental practices, we know the quirks. Which Dexis update breaks on Windows. Why your Planmeca scanner stops talking to the network. What to check first when a power flicker leaves your practice software unable to open. That kind of knowledge doesn't transfer from generic small-business IT.

Practice management

We work daily inside every major Canadian practice software.

ClearDent Dentrix ABELDent Tracker Open Dental

Imaging & sensors

From single sensors to pan/ceph and CBCT.

Apteryx XVWeb Dexis Sopro Carestream Planmeca MouthWatch ScanX

Operatory infrastructure

Built to dental workflow, not generic SMB.

Operatory networking Quiet practice servers UPS & failover

Compliance & security

Alberta-specific patient privacy.

PHIA (Alberta) PIPEDA Backup verification Ransomware controls

Meet the team

You'll know the
name of your tech.

You'll work with the same small Calgary team every visit – not a rotating call centre, not a different person every time. Led by Zeph, supported by Dean, both spend their whole working day inside dental practices.

Zeph Moon, lead technician at Calgary Wide IT Lead

Lead Technician · Calgary

Zeph Moon

General IT shops show up at a dental practice and try to learn how to troubleshoot practice-management software on the job. We've been in it for two decades. So if your Dentrix is unusably slow when you come in at the start of a fully booked day, you don't want to be waiting on hold for answers – you want me on the phone.

Zeph is an A+ certified computer technician with over 15 years of experience in the IT industry. Since beginning his specialization in the Dental IT field in 2012, he has seen and fixed practically every combination of computer hardware, dental software, and imaging device used in clinics across Calgary. His love for computers started in middle school, and he was IT support for his family and friends long before it became his career. He enjoys PC gaming, travelling, and learning about nature.

Practice-management software specialist Operatory networking Calgary-based
Senior [ DEAN WEBER — PHOTO PENDING ]

Senior Technician · Calgary

Dean Weber

A lot of these practices I've known since they had a single operatory. The technology has changed five times over – the relationships haven't.

[ Bio pending — send 80–120 words: years in Calgary dental IT, specialty hardware experience, the practices Dean has been working with the longest. ]

Dental hardware specialist Long-tenured Calgary client relationships

Two senior technicians. 35+ combined years in dental IT. Onboarding new practices is something we're built for – right now, we have capacity for a handful more.

140+
Dental practices supported
20+
Years in dental, only
99.97%
Monitored uptime
< 15m
Response on managed plans

We switched from a generic Calgary IT provider after our imaging server crashed for the second time in a year. Six months in with CWIT, the only "ticket" we've opened was for a new printer. That's exactly what we were hoping for.

DR
Practice owner 5-operatory family dental practice · Calgary SW · [name pending approval]

Send us your current quote, invoice, or contract. We'll mark it up for free.

Email hello@calgarywideit.net — a senior tech reviews within one business day. No obligation, no follow-up unless you ask. Or use the calculator above for an instant line-by-line.

Frequently asked

The honest answers.

No marketing-speak. If you have a question that isn't here, ask during your free IT health check.

What does a dental IT specialist actually do?

We run the technology a dental practice depends on day to day: the practice-management server (ClearDent, Dentrix, ABELDent, Tracker, Open Dental), the imaging systems, the operatory workstations, networking between operatories, backups, and security. The difference from a generic IT company is familiarity – we already know how a practice-management database behaves on a shared server, how Dexis sensors authenticate, and why your Planmeca scanner needs a static IP.

How is dental IT different from generic business IT?

Dental practices run specialty software and hardware that almost no other small business uses: practice-management databases that live on a central server, x-ray and intraoral sensors with proprietary drivers, sterilization and ortho-imaging systems, and patient-data privacy obligations (PHIA in Alberta, PIPEDA federally). A generic IT shop typically learns this on your dime; a dental IT specialist has seen it hundreds of times across other practices.

What is included in managed IT services for a dental practice?

Our monthly plan is a flat per-practice fee that includes between 5 and 15 hours of monthly tech support depending on tier, around-the-clock remote monitoring & management of every device, and ESET endpoint security on every machine. Priority booking when you call. One predictable monthly bill, no surprise per-ticket charges.

How fast do you respond when something breaks?

Managed clients get a response inside 15 minutes during business hours and a 1-hour SLA during all hours the practice is open. For urgent operatory-down or server-down events, remote diagnosis starts immediately and on-site arrival inside the Calgary metro is typically inside 90 minutes.

Which dental practice management systems do you support?

We work daily inside ClearDent, Dentrix, ABELDent, Tracker, and Open Dental. We also support imaging stacks from Apteryx (XVWeb, XVLite), Dexis, Sopro, Carestream, Planmeca, MouthWatch and ScanX, plus most digital sensor brands.

What does dental IT support cost?

Managed services run $299–$700/month as a flat per-practice fee, in three tiers based on size and complexity. Each tier includes between 5 and 15 hours of monthly tech support, remote monitoring & management of all devices, and ESET endpoint security. Hardware and project work is billed separately. Extra support hours can be added to any tier at an hourly rate.

Where do you serve dental practices?

We serve dental practices in the Calgary metro area and surrounding towns – Calgary, Airdrie, Cochrane, Okotoks, Chestermere, Strathmore, High River, Didsbury, and Carstairs. On-site work happens within this catchment; managed-services monitoring and most day-to-day support is delivered remotely, so practices in nearby towns get the same response time as downtown Calgary.

What is a free practice IT health check?

A 30-minute review of your current IT setup with a senior technician. We leave you with a written checklist of what is working, what is at risk (backups, security, single-points-of-failure), and where you are likely overpaying. No obligation, no sales pressure – the report is yours to keep.

Free · No obligation

Practice IT
Health Check.

A 30-minute review of your current IT setup. Zeph or Dean walks through your servers, backups, imaging, and security – and sends you a written report.

  • What's working (and worth keeping)
  • What's at risk in the next 6–12 months
  • Where you're likely overpaying or under-monitored
  • Written checklist – yours to keep, regardless

Tell us about your practice.

We reply inside 1 business day.

By submitting, you agree to be contacted by Calgary Wide IT regarding this request. We won't share your information.

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